At Treviax, we are committed to providing high-quality USB-C cables and accessories. Our warranty policies are designed to ensure your satisfaction and confidence in our products. Here are 15 key points about our warranties:

1. Warranty Coverage

All Treviax products, including the USB-C to USB-C Cable in Black, Grey Braided USB-C Charging Cable, and Premium USB-C to USB-C Braided Charging Cable, are covered under our manufacturer’s warranty against defects in materials and workmanship.

2. Warranty Duration

Our standard warranty period for all products is 12 months from the date of purchase. Extended warranty options may be available upon request.

3. What is Covered?

The warranty covers manufacturing defects, faulty materials, and workmanship issues that impair the functionality of the product under normal usage.

4. What is Not Covered?

The warranty does not cover damages caused by misuse, accidental damage, unauthorized repairs, or normal wear and tear.

5. How to Claim Warranty

To initiate a warranty claim, contact our support team via email at support@treviax.shop or call +1 389 473 2389. Please provide proof of purchase and a detailed description of the issue.

6. Proof of Purchase

A valid purchase receipt or order confirmation is required to process any warranty claim.

7. Repair or Replacement

Depending on the nature of the defect, Treviax will either repair the product or replace it with an identical or similar item.

8. Shipping for Warranty Claims

Customers are responsible for shipping costs incurred in returning defective products. We recommend using a trackable shipping method for all returns.

9. Inspection Process

All returned products are inspected by our technical team to verify the defect. Once approved, a resolution will be provided within a reasonable timeframe.

10. Refund Policy

In cases where repair or replacement is not feasible, a full refund may be issued at our discretion.

11. Limitations of Liability

Treviax’s liability is limited to the purchase price of the product. We are not responsible for any consequential damages arising from product use.

12. International Warranty

Our warranty policy applies to products purchased within the USA. For international orders, please contact our support team for specific warranty information.

13. Customer Support

Our dedicated support team is available to assist you with warranty inquiries. Reach us via support@treviax.shop or +1 389 473 2389.

14. Warranty Extensions

Extended warranty options may be available for bulk or special orders. Contact us for further details.

15. Contact Us

For all warranty-related questions, claims, or assistance, please visit us at our address: 20 Fanshaw Ave, Yonkers, NY 10705, USA, or contact us online or by phone.