At Treviax Shop, customer satisfaction is our top priority. Please review our Refund and Returns Policy below:

1. Eligibility for Returns

Products are eligible for return within 30 days of receipt, provided they are unused, in original packaging, and in resalable condition.

2. Non-Returnable Items

Certain items, such as opened or used accessories, may not be eligible for return unless defective. Please check product specifics before purchasing.

3. Return Process

To initiate a return, contact our support team at support@treviax.shop with your order details and reason for return.

4. Return Authorization

Returns must be authorized by Treviax Shop. Unauthorized returns may be refused or not refunded.

5. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

6. Refund Processing Time

Once we receive and inspect the returned item, refunds will be processed within 7-10 business days.

7. Refund Method

Refunds will be issued to the original payment method used during purchase. If paid via credit card, expect the refund in 3-5 business days after approval.

8. Damaged or Defective Products

If you receive a damaged or defective item, contact us immediately at support@treviax.shop or +1 389 473 2389. We will arrange for a replacement or refund.

9. Incorrect Items

If you receive an incorrect product, notify us within 7 days of delivery for a prompt resolution.

10. Cancellation Policy

Orders can be canceled within 24 hours of purchase for a full refund. After that, cancellations are subject to processing fees.

11. Restocking Fee

A restocking fee may apply for certain returns, especially if the product is not in resalable condition.

12. Refund Exclusions

Refunds will not be provided for products damaged due to misuse, mishandling, or improper installation.

13. Returning Products

Pack your return securely, including all accessories and documentation. Send returns to:

• Address: 20 Fanshaw Ave, Yonkers, NY 10705, USA

14. Policy Changes

We reserve the right to update this Refund and Returns Policy without prior notice to improve our customer service.

15. Contact for Refunds and Returns

For questions or to initiate a return, contact us at:

• Email: support@treviax.shop
• Phone: +1 389 473 2389